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Upstox Securities Pvt. Ltd. and RKSV Commodities India Pvt. Ltd. have issued a detailed investor awareness and regulatory disclosure notice covering registration details, compliance contacts, complaint channels, and key risk warnings for market participants. The disclosure lists official SEBI, NSE, BSE, CDSL, and MCX registrations, along with registered office addresses, compliance officers, telephone numbers, and email IDs for both entities. It also provides dedicated complaint email addresses for investors seeking grievance redressal through the company.
The notice urges investors to use the SEBI SCORES platform to file complaints and explains that mandatory information such as name, PAN, address, mobile number, and email ID must be provided for complaint registration. The company says the SCORES mechanism can help improve communication and speed up grievance resolution. Investors are also reminded to read the Risk Disclosure Document prescribed by SEBI, as well as the Terms of Use and Privacy Policy, before investing.
The disclosure states that Upstox Securities Private Limited is a wholly owned subsidiary of RKSV Securities India Private Limited, while RKSV Commodities India Private Limited is an associate of RKSV Securities India Private Limited. It adds that all investments in the securities market are subject to market risks and that brokerage will not exceed the limit prescribed by SEBI.
A major part of the message focuses on derivatives risk. The notice highlights that 9 out of 10 individual traders in the equity Futures and Options segment incurred net losses. It further states that, on average, loss-making traders suffered close to ₹50,000 in net trading losses and paid an additional 28% of those losses as transaction costs. Even traders who made net profits reportedly incurred transaction costs ranging from 15% to 50% of such profits. The company says this information is intended to make investors aware of the risks involved in derivatives trading.
The notice also clarifies that mutual fund recommendations or top-rated fund lists should not be treated as investment advice. It says research data is powered by Morningstar and that investors should read offer documents carefully before investing. It further states that the company accepts no liability arising from investor decisions. In addition, it explains that mutual funds distributed through the platform are not exchange-traded products and that the member acts only as a distributor. As a result, disputes related to distribution activity will not have access to exchange investor redressal forums or arbitration mechanisms.
The investor advisory section warns against dealing in unauthorised collective investment schemes, guaranteed-return offers, and similar products. It cautions investors not to share trading credentials, strategies, or position details; not to trade in leveraged products without proper understanding; not to write or sell options based on tips; and not to act on unsolicited recommendations from WhatsApp, Telegram, Instagram, YouTube, Facebook, SMS, or calls. It also warns against using tips from unregistered investment advisers or influencers.
Further instructions advise investors to update KYC details, mobile numbers, and email IDs with their brokers and depositories to help prevent unauthorised transactions. The notice says alerts on demat and trading account activity should be received directly on registered contact details. It also reminds IPO applicants that cheques are not required and that payment is authorised through the linked bank account in case of allotment. Securities can be accepted as client margin only through pledge in the depository system.
Finally, the notice informs investors about the SEBI Online Dispute Resolution Portal, which offers online conciliation and arbitration to settle disputes in the Indian securities market.
